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Community
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Status
Platform Status
Announcements
Status Updates
Safari FAQ updated and known limitations
Chrome bug: v58 crashes resolved with browser update
Session Monitoring (Beta) Service Restored
Session Monitoring (Beta) Events being Dropped
Chrome bug: Crashes on v58
OpenTok and Microsoft Edge (Windows 10 Creators Update)
See all 20 articles
New Releases
Safari 11 now works with Tokbox
Windows v2.12 SDKs released
iOS and Android v2.12 SDKs released
JS SDK v2.12 released
Session Monitoring API is out of beta!
Android SDK 2.11.1 released
See all 36 articles
General
Getting Started
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How can I get started with OpenTok?
How can I quickly build a prototype?
How can I build a web to mobile inter-operable app ?
How can I build a multi-party conferencing app?
Do you have any demo apps/sites for OpenTok API's?
Do you have code samples available?
See all 10 articles
Network Requirements
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Is there any way to test my network configuration?
What are the TokBox network connectivity requirements?
What is the minimum bandwidth requirement to use OpenTok?
Can I get a list of the IP ranges of TokBox servers?
Do you provide server infrastructure? Can we host?
Is it possible to deploy a TURN server inside the corporate network or DMZ?
Technical Specifications
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JS SDK: RumorSocket Disconnect Errors
Can I use the iframe video chat embed tag on Safari?
Known Limitations of Internet Explorer
Data Center Locations
Enhancements in the OpenTok screen-sharing extension for Firefox
What kind of security features does OpenTok implement?
See all 10 articles
Account Management
How can I change the email address on the account?
How do I sign up for an OpenTok account?
I forgot my password. What do I do now?
How can I cancel or delete my TokBox Account?
Pricing and Billing
How do Credit Based Trials work?
How do I estimate my OpenTok monthly usage?
How and when do I pay?
Can I push my OpenTok-powered app to production/live during trial?
What if I want to go live during my trial period?
Can I pay by invoice instead of by credit card?
See all 8 articles
FAQ
How do I keep my resolution constant in a screen sharing app?
Can I build Text Chat with the OpenTok platform?
What is the difference between a Routed vs Relayed Session?
Which devices does OpenTok work with?
How do I sign up for notifications about releases and patches?
Can I disable OpenTok UI?
See all 9 articles
Security
What type of security and encryption does the OpenTok Platform provide?
What are the implication of encryption on my app?
Troubleshooting
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Issue: Subscriber failing after some seconds
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Help: My OpenTok Archives Won’t Upload to S3!
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Mobile Resolution/FPS Adjustments Best Practices
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How should I decide what resolution to use when publishing on a mobile device? Should I use HD resolution?
Internet Explorer plugin guide
Common Archiving Mistakes
See all 22 articles
TokBox Versioning Policy
What browsers versions are supported?
What versions of the OpenTok Client SDKs are currently supported?
What versions of the OpenTok client SDKs can interoperate?
Features
Safari
Chrome & Firefox iOS applications do not work with OpenTok
Video chat on Safari causes iOS device to lockup/freeze in portrait mode
Chrome on Android does not work with Safari projects
What devices does iOS 11 run on?
Does Safari support routed and relayed sessions?
What about Chrome and Firefox on iOS, will they work?
See all 19 articles
Windows SDK
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What Windows versions are supported?
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What is the Windows SDK?
Do you support USB cameras?
Is there a C API available for the SDK?
What codecs are supported?
Do you support Universal Windows Platform (UWP)?
See all 10 articles
iOS Support
What devices does OpenTok iOS SDK support?
Where can I see the sample code for OpenTok iOS SDK?
How many participants can join an iOS session?
Reconnection and Network Migration on Mobile Devices
Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs
Managing Audio Sessions in iOS with OpenTok
Android Support
What devices does OpenTok Android SDK support?
Where can I see the sample code for OpenTok Android SDK?
How many participants can join an Android session?
Archiving
Composed archive codecs and attributes
How does archiving work and how can I configure it?
What are the limitations of the archiving functionality?
HIPAA Compliance
What is HIPAA?
Why is HIPAA relevant when building a healthcare application?
Can I build a HIPAA compliant application using OpenTok?
How does TokBox ensure secure transmission of PHI?
Does TokBox store PHI?
How can I use archiving as part of a HIPAA compliant application?
See all 8 articles
Session Monitoring
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What is Session Monitoring?
How can I test that my application server is working?
What if my application server goes down?
Do you guarantee event delivery?
Is it real-time?
What can it be used for?
