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Announcements

Status Updates

• Chrome bug: v58 crashes resolved with browser update
• Session Monitoring (Beta) Service Restored
• Session Monitoring (Beta) Events being Dropped
• Chrome bug: Crashes on v58
• OpenTok and Microsoft Edge (Windows 10 Creators Update)
• TokBox CDN changes

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New Releases

• Session Monitoring API is out of beta!
• Android SDK 2.11.1 released
• iOS SDK 2.11.3 released
• iOS SDK v2.11.2 released
• JS SDK v2.11.6 released
• JS SDK v2.11.5 released

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General

Getting Started

• How can I quickly build a prototype?
• How can I build a web to mobile inter-operable app ?
• How can I build a multi-party conferencing app?
• How can I get started with OpenTok?
• Do you have any demo apps/sites for OpenTok API's?
• Do you have code samples available?

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Network Requirements

• ★ Is there any way to test my network configuration?
• OpenTok Network Connectivity Requirements
• What are the firewall requirements to use TokBox?
• What is the minimum bandwidth requirement to use OpenTok?
• Does TokBox support proxy servers?
• Can I get a list of the IP ranges of TokBox servers?

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Technical Specifications

• ★ JS SDK: RumorSocket Disconnect Errors
• Known Limitations of Internet Explorer
• Datacenter Locations
• Enhancements in the OpenTok screen-sharing extension for Firefox
• What kind of security features does OpenTok implement?
• Do you support HTTPS?

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Account Management

• How can I change the email address on the account?
• How do I sign up for an OpenTok account?
• I forgot my password. What do I do now?
• How can I cancel or delete my TokBox Account?

FAQ

• How do I keep my resolution constant in a screen sharing app?
• Can I build Text Chat with the OpenTok platform?
• What is the difference between a Routed vs Relayed Session?
• Which devices does OpenTok work with?
• How do I sign up for notifications about releases and patches?
• Can I disable OpenTok UI?

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Pricing and Billing

• How do I estimate my OpenTok monthly usage?
• How and when do I pay?
• What is included in my 30-day free trial?
• Can I push my OpenTok-powered app to production/live during trial?
• What if I want to go live during my 30 day trial period?
• Can I pay by invoice instead of by credit card?

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Troubleshooting

• ★ Issue: Subscriber failing after some seconds
• ★ Common Archiving Mistakes
• ★ Help: My OpenTok Archives Won’t Upload to S3!
• ★ Mobile Resolution/FPS Adjustments Best Practices
• ★ How should I decide what resolution to use when publishing on a mobile device? Should I use HD resolution?
• Internet Explorer plugin guide

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Security

• What type of security and encryption does the OpenTok Platform provide?
• What are the implication of encryption on my app?

TokBox Versioning Policy

• What browsers versions are supported?
• What versions of the OpenTok Client SDKs are currently supported?
• What versions of the OpenTok client SDKs can interoperate?

Features

iOS Support

• What devices does OpenTok iOS SDK support?
• Where can I see the sample code for OpenTok iOS SDK?
• How many participants can join an iOS session?
• Reconnection and Network Migration on Mobile Devices
• Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs
• Managing Audio Sessions in iOS with OpenTok

Android Support

• What devices does OpenTok Android SDK support?
• Where can I see the sample code for OpenTok Android SDK?
• How many participants can join an Android session?

Archiving

• Composed archive codecs and attributes
• How does archiving work and how can I configure it?
• What are the limitations of the archiving functionality?

HIPAA Compliance

• What is HIPAA?
• Why is HIPAA relevant when building a healthcare application?
• Can I build a HIPAA compliant application using OpenTok?
• How does TokBox ensure secure transmission of PHI?
• Does TokBox store PHI?
• How can I use archiving as part of a HIPAA compliant application?

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Beta Programs

Session Monitoring

• ★ What is Session Monitoring?
• How can I test that my application server is working?
• What if my application server goes down?
• Do you guarantee event delivery?
• Is it real-time?
• What can it be used for?

Windows SDK

• ★ What Windows versions are supported?
• ★ What is the Windows SDK?
• Do you support USB cameras?
• Is there a C API available for the SDK?
• What codecs are supported?
• Do you support Universal Windows Platform (UWP)?

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