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Announcements

Status Updates

• Errors seen when using Embeds
• TokBox Account Portal experiencing issues
• Chrome 64 iFrame behavior change
• Chrome bug update: audio acquisition errors
• Safari FAQ updated and known limitations
• Chrome bug: v58 crashes resolved with browser update

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New Releases

• JS SDK 2.13.2 released
• JS SDK 2.13.1 released
• JS SDK 2.13 released
• JS SDK 2.12.2 released
• Safari 11 now works with Tokbox
• Windows v2.12 SDKs released

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General

Getting Started

• ★ How can I get started with OpenTok?
• How do I add screen sharing to my app?
• How can I quickly build a prototype?
• How can I build a web to mobile inter-operable app ?
• How can I build a multi-party conferencing app?
• Do you have any demo apps/sites for OpenTok API's?

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Networking

• ★ What are the TokBox network connectivity requirements?
• ★ What is the minimum bandwidth requirement to use OpenTok?
• OpenTok Pre-Call test, Network test, and getStats() API
• Can I use OpenTok in a restricted network environment?
• Is there any way to test my network configuration?
• Can I get a list of the IP ranges of TokBox servers?

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Technical Specifications

• ★ JS SDK: RumorSocket Disconnect Errors
• How many participants are supported in a session?
• Can I use the iframe video chat embed tag on Safari?
• Known Limitations of Internet Explorer
• Data Center Locations
• What kind of security features does OpenTok implement?

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Account Management

• Blank page when logging in
• How can I change the email address on the account?
• I forgot my password. What do I do now?
• How can I cancel or delete my TokBox Account?

Pricing and Billing

• How do Credit Based Trials work?
• How do I estimate my OpenTok monthly usage?
• How and when do I pay?
• Can I push my OpenTok-powered app to production/live during trial?
• Can I pay by invoice instead of by credit card?
• Scenario: If two people are connected in a video call, both publishing and subscribing to video from each other for one minute, would that be charged as two minutes?

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FAQ

• TokBox for Zendesk FAQ
• Archiving FAQ
• TokBox Scalable Video (Simulcast) FAQ
• Why is the compiled Cocoa POD file large? Github has file size limits
• How do I keep my resolution constant in a screen sharing app?
• Can I build Text Chat with the OpenTok platform?

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Security

• EU General Data Protection Regulation (GDPR)
• What type of security and encryption does the OpenTok Platform provide?
• What are the implication of encryption on my app?

Troubleshooting

• ★ Issue: Subscriber failing after some seconds
• ★ Help: My OpenTok Archives Won’t Upload to S3!
• ★ Mobile Resolution/FPS Adjustments Best Practices
• ★ How should I decide what resolution to use when publishing on a mobile device? Should I use HD resolution?
• Internet Explorer plugin guide
• Common Archiving Mistakes

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TokBox Versioning Policy

• What browsers versions are supported?
• What versions of the OpenTok Client SDKs are currently supported?
• What versions of the OpenTok client SDKs can interoperate?

Features

Archiving

• Composed archive codecs and attributes
• How does archiving work and how can I configure it?
• What are the limitations of the archiving functionality?

Safari

• How is Safari 11 supported on the OpenTok platform?
• Is there a demo application that can be used to show that video/audio is working on Safari 11?
• What devices does iOS 11 run on?
• What about Chrome and Firefox on iOS, will they work?
• Does Safari support routed and relayed sessions?
• What are the benefits of H.264 codec?

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China Relay

• ★ What is China Relay?
• ★ Why is China relay necessary?
• How does China relay work?
• Does China relay guarantee connectivity for Chinese consumers?
• Is China relay available to all TokBox customers?
• As a customer, how do I sign up for China Relay?

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HIPAA Compliance

• What is HIPAA?
• Why is HIPAA relevant when building a healthcare application?
• Can I build a HIPAA compliant application using OpenTok?
• How does TokBox ensure secure transmission of PHI?
• Does TokBox store PHI?
• How can I use archiving as part of a HIPAA compliant application?

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iOS Support

• What devices does OpenTok iOS SDK support?
• Where can I see the sample code for OpenTok iOS SDK?
• Reconnection and Network Migration on Mobile Devices
• Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs
• Managing Audio Sessions in iOS with OpenTok

Android Support

• What devices does OpenTok Android SDK support?
• Where can I see the sample code for OpenTok Android SDK?
• How many participants can join an Android session?

Windows SDK

• ★ What Windows versions are supported?
• ★ What is the Windows SDK?
• ClickOnce fails with the Windows SDK
• Common issues encountered in Windows SDK
• Do you support USB cameras?
• Is there a C API available for the SDK?

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Session Monitoring

• ★ What is Session Monitoring?
• How can I test that my application server is working?
• What if my application server goes down?
• Do you guarantee event delivery?
• Is it real-time?
• What can it be used for?

Embeds

• Embeds not supported on Wix on Chrome 64+
• Embeds FAQ