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Community
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Status
Platform Status
Announcements
Status Updates
Chrome Audio Auto-Play Policy Prevents Audio and Video From Playing
Chrome 64 iFrame Requests Camera and Microphone Access
No Microphone Input Signal on Chrome on Mac
Individual Stream Archive Manifest CreatedAt Attribute Incorrect
Can I access Vonage Video API over non-SSL (HTTP)?
How to Detect Microphone Audio Drop on Chrome
See all 9 articles
New Releases
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iOS v2.20.1 SDK Released
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Windows v2.20.1 SDK Released
JS v2.20.3 SDK Released
Major Announcements
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Desupporting TLS 1.1
Vonage Video API Enhancing Multiparty Video & Pricing Change July 2021
Sales and Indirect Tax Charges for Video API Accounts Beginning July 2021
iOS 14 Requesting Permission in Relayed Sessions
RTMPS Required When Using Vonage Video API Broadcast via Facebook Live
Is there a charge for manual recording archiving?
See all 7 articles
General
Getting Started
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How can I get started with Vonage Video API?
How to Access the Live Chat with Support Agent
Advanced Insights Best Practices
What are the key features of the Vonage Video API Playground tool?
Calculating Usage for Billing Purpose with Session Monitoring
How do I add screen sharing to my app?
See all 15 articles
Networking
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What are the Vonage Video API network connectivity requirements?
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What is the minimum bandwidth requirement to use the Vonage Video API?
UDP Port Range on Vonage Video
What should I do if a session is disconnected?
Install and Configure a Test Proxy Server in AWS
Connectivity Issues for Some Users in UAE
See all 14 articles
Technical Specifications
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JS SDK RumorSocket Disconnect Errors
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What resolution should I use when publishing on a mobile device?
Authenticating Callback Events
Can I use an external camera on Android and iOS devices for video sessions?
How many participants are supported in a session?
Can I use the iframe video chat embed tag on Safari?
See all 11 articles
Account Management
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Vonage Video API Incident Handling
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Can I access my Vonage Video API account and the Support site using the same login information?
How to Add Users, Remove Users and Manage User Permissions?
How to Pause and Reactivate Your Vonage Video API Account
Switching from Standard to Enterprise Environment via Vonage Video Account Dashboard
How do I reset my Vonage Video API Support site password?
See all 14 articles
Pricing and Billing
Why does my monthly invoice show a different value than Insights Dashboard?
Will you attempt to charge my card again if the payment fails?
How to estimate my Video API Monthly charges in Participant Pricing Model (PPM)?
How does participant-based video pricing work?
Why is the pricing for relayed and routed sessions the same?
What recording capabilities does Vonage Video API offer?
See all 14 articles
FAQ
What does OT.checkSystemRequirements() check?
How can I end a session for all participants?
Can I set the Audio Output device when using the Vonage Video API in Javascript
Acoustic Echo Cancellation Support in Vonage Video API SDK
Why does opentok-network-test-js create a cookie during a network test?
Vonage Video API Support for Plan B and Unified Plan Session Discovery Protocol
See all 23 articles
Security
How can I get a Vonage SOC Type II Report for Video?
Where are the Media Encryption Keys created?
Which TLS Cipher Suites are supported with the Vonage Video API?
EU General Data Protection Regulation (GDPR)
What are the implications of encryption on my app?
What security features does Vonage Video API implement?
Troubleshooting
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Subscriber Unable to Connect Due to Network Error after a Few Seconds
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OpenTok Archives Won’t Upload to S3
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Best Practices When Adjusting Mobile Resolution and Frames Per Second
User Has Unrestricted Frame Rate for User X’s Publisher Stream ID
Token Shows as Invalid
Camara Still in Use after Session Disconnect on Android
See all 35 articles
Vonage Video API Versioning Policy
What browser versions are compatible with the Vonage Video API?
What versions of the Vonage Video Client SDKs are currently supported?
Which versions of the Vonage Video client SDKs can interoperate?
Features
SIP Interconnect
How to Configure SIP Monitoring Callbacks
How to Send DTMF in a SIP Call using Playground
How to use SIP Interconnect in Playground
Unable to Initiate SIP Call from Playground
Broadcasting
Can I increase broadcasting maxDuration?
AES-256
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What is AES-256 encryption?
How to Determine if AES-256 Bit Encryption is Used in a Session
How do I enable or disable AES-256?
Does AES-256 work on all Vonage Video API clients?
Can AES-256 be used for Relayed and Routed sessions?
Archiving
How to Configure a FIPS Compliant Amazon S3 Storage Container for Archiving
How to Configure Archive Monitoring Callbacks
How do I download an archive from the Vonage Video API Cloud?
What happens if a custom archiving layout is applied to an invalid stream?
How far back can you query in inspector for sessions and meetings?
Setting and Using a Proxy with Vonage Video API SDKs
See all 10 articles
China Relay
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What is China Relay?
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Does China relay guarantee connectivity for Chinese consumers?
How do I know if China Relay is enabled?
Does China relay support China-only sessions?
Does China relay work with Vonage Video API Relayed sessions?
What Client version is required for the China Relay?
HIPAA Compliance and BAA
What is HIPAA?
Why is HIPAA relevant when building a healthcare application?
Can I build a HIPAA compliant application using OpenTok?
How does Vonage Video API ensure secure transmission of PHI?
Does Vonage Video API store PHI?
What security features does Vonage Video offer to a developer to assist in building a HIPAA compliant application?
See all 7 articles
iOS Support
Streaming Video has Letterbox Effect
What devices does Vonage Video iOS SDK support?
Where can I see the sample code for Vonage Video iOS SDK?
Handling Reconnection and Network Migration on Mobile Devices
What are the supported Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs?
Managing Audio Sessions in iOS with Vonage Video API
Android Support
Where can I get the Vonage Video API Android SDK?
What devices does the Vonage Video Android SDK support?
Where can I see the sample code for Vonage Video Android SDK?
How many participants can join an Android session?
Windows SDK
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What Windows versions are supported with the Vonage Video SDK?
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What is the Vonage Video Windows SDK?
ClickOnce Fails with Vonage Video Windows SDK
What issues are commonly seen when using the Windows SDK?
Does Vonage Video API support USB cameras?
Is there a C API available for the Vonage Windows SDK?
See all 11 articles
Session Monitoring
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What is Session Monitoring?
How to Configure Session Monitoring Callbacks
How can I test that the Callback URL is working?
What happens to the callback events if my application server goes down?
Do you guarantee the callback event delivery?
Is Session monitoring real-time?
See all 7 articles
Embeds
Using the TokBox for Slack Integration
Embeds Not Supported on Wix on Chrome 64 and Later
Embeds FAQ
Regional Media Zones
What happens to Vonage Video API Regional Media Zones (RMZ) after Brexit?
How do I configure Regional Media Zones for my project?
