Get answers to your Video API questions

Announcements

Status Updates

• Chrome's Audio AutoPlay Policy included with Chrome v71
• OpenTok now supports Edge
• TokBox Account Portal experiencing issues
• Chrome 64 iFrame behavior change
• Chrome bug update: audio acquisition errors
• Chrome bug: v58 crashes resolved with browser update

See all 20 articles

New Releases

• JS v2.19.0 SDK released
• JS v2.18.4 SDK released
• JS v2.18.3 SDK released
• JS v2.18.2 SDK released
• Windows, iOS, Android, and Linux v2.18.1 SDKs released
• JS v2.18.1 SDK released

See all 83 articles

Major Announcements

• ★ Separate logins for account portal and support
• ★ Important Change Related to OpenTok Broadcast via Facebook Live
• ★ Screensharing Changing in Chrome
• ★ Desupporting TLS 1.0
• Important Changes to iOS 14 affecting Relayed sessions
• Change to SDP Unified Plan in Chrome

See all 7 articles

General

Getting Started

• ★ How can I get started with OpenTok?
• How do I add screen sharing to my app?
• How can I quickly build a prototype?
• How can I build a web to mobile inter-operable app ?
• How can I build a multi-party conferencing app?
• Do you have any demo apps/sites for OpenTok API's?

See all 10 articles

Networking

• ★ What are the TokBox network connectivity requirements?
• ★ What is the minimum bandwidth requirement to use OpenTok?
• How to install and configure a test Proxy Server in AWS
• Some users in UAE cannot connect reliably
• How can I create a Pre-call test in my app?
• Can I ping TokBox's Media server to measure latency?

See all 12 articles

Technical Specifications

• ★ JS SDK: RumorSocket Disconnect Errors
• How many participants are supported in a session?
• Known Limitations of Internet Explorer
• Data Center Locations
• What kind of security features does OpenTok implement?
• Do you support HTTPS?

See all 9 articles

Account Management

• ★ TokBox Incident Handling
• Blank page when logging in
• How can I change the email address on the account?
• I forgot my password. What do I do now?
• How can I cancel or delete my TokBox Account?

Pricing and Billing

• Why is the pricing for relayed and routed sessions the same?
• What recording capabilities does OpenTok offer? How do I estimate pricing?
• What is Interactive Broadcast and Live Streaming? How do I calculate pricing?
• What is SIP Interconnect? How can I calculate pricing?
• How do Credit Based Trials work?
• How do I estimate my OpenTok monthly usage?

See all 10 articles

FAQ

• How do I implement voice only calls?
• How to get HD resolution recordings and live streaming in Tokbox sessions
• TokBox for Zendesk FAQ
• Archiving FAQ
• TokBox Scalable Video (Simulcast) FAQ
• Why is the compiled Cocoa POD file large? Github has file size limits

See all 17 articles

Security

• Supported SIP over TLS Cipher Suites for SIP Interconnect
• EU General Data Protection Regulation (GDPR)
• What type of security and encryption does the OpenTok Platform provide?
• What are the implication of encryption on my app?

Troubleshooting

• ★ Getting error while creating session using OpenTok .Net SDK
• ★ Issue: Subscriber failing after some seconds
• ★ Help: My OpenTok Archives Won’t Upload to S3!
• ★ Mobile Resolution/FPS Adjustments Best Practices
• ★ How should I decide what resolution to use when publishing on a mobile device? Should I use HD resolution?
• Unable to create session even though API key and secret are valid

See all 31 articles

TokBox Versioning Policy

• What browsers versions are supported?
• What versions of the OpenTok Client SDKs are currently supported?
• What versions of the OpenTok client SDKs can interoperate?

Features

AES-256

• ★ What is the AES-256?
• Does it work on all OpenTok clients?
• Can it be used for Relayed and Routed sessions?

Archiving

• What happens if a custom archiving layout is applied to an invalid stream?
• Data retention policy
• Composed archive codecs and attributes
• How does archiving work and how can I configure it?
• What are the limitations of the archiving functionality?

China Relay

• ★ What is China Relay?
• ★ Why is China relay necessary?
• ★ Does China relay guarantee connectivity for Chinese consumers?
• How do I know if China Relay is enabled?
• How does China relay work?
• Is China relay available to all TokBox customers?

See all 10 articles

HIPAA Compliance and BAA

• What is HIPAA?
• Why is HIPAA relevant when building a healthcare application?
• Can I build a HIPAA compliant application using OpenTok?
• How does TokBox ensure secure transmission of PHI?
• Does TokBox store PHI?
• What other security features does TokBox offer to a developer to assist in building a HIPAA compliant application?

iOS Support

• What devices does OpenTok iOS SDK support?
• Where can I see the sample code for OpenTok iOS SDK?
• Reconnection and Network Migration on Mobile Devices
• Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs
• Managing Audio Sessions in iOS with OpenTok

Android Support

• What devices does OpenTok Android SDK support?
• Where can I see the sample code for OpenTok Android SDK?
• How many participants can join an Android session?

Windows SDK

• ★ What Windows versions are supported?
• ★ What is the Windows SDK?
• ClickOnce fails with the Windows SDK
• Common issues encountered in Windows SDK
• Do you support USB cameras?
• Is there a C API available for the SDK?

See all 11 articles

Session Monitoring

• ★ What is Session Monitoring?
• How can I test that my application server is working?
• What if my application server goes down?
• Do you guarantee event delivery?
• Is it real-time?
• What can it be used for?

Embeds

• TokBox for Slack
• Embeds not supported on Wix on Chrome 64+
• Embeds FAQ