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Community
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Status
Platform Status
Announcements
Status Updates
Chrome's Audio AutoPlay Policy included with Chrome v71
OpenTok now supports Edge
TokBox Account Portal experiencing issues
Chrome 64 iFrame behavior change
Chrome bug update: audio acquisition errors
Chrome bug: v58 crashes resolved with browser update
See all 20 articles
New Releases
Windows SDK 2.16.6 released
iOS v2.16.5 SDK released
JS SDK 2.17.0 Released
Windows SDK 2.16.5 released
iOS and Android v2.16.4 SDKs released
Deprecation of OpenTok Plugin for Internet Explorer
See all 68 articles
Major Announcements
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Separate logins for account portal and support
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Important Change Related to OpenTok Broadcast via Facebook Live
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Screensharing Changing in Chrome
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Desupporting TLS 1.0
Change to SDP Unified Plan in Chrome
Changing how we charge for recording (Archiving)
General
Getting Started
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How can I get started with OpenTok?
How do I add screen sharing to my app?
How can I quickly build a prototype?
How can I build a web to mobile inter-operable app ?
How can I build a multi-party conferencing app?
Do you have any demo apps/sites for OpenTok API's?
See all 11 articles
Networking
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What are the TokBox network connectivity requirements?
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What is the minimum bandwidth requirement to use OpenTok?
Some users in UAE cannot connect reliably
How can I create a Pre-call test in my app?
Can I ping TokBox's Media server to measure latency?
OpenTok Pre-Call test, Network test, and getStats() API
See all 11 articles
Technical Specifications
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JS SDK: RumorSocket Disconnect Errors
How many participants are supported in a session?
Can I use the iframe video chat embed tag on Safari?
Known Limitations of Internet Explorer
Data Center Locations
What kind of security features does OpenTok implement?
See all 10 articles
Account Management
Blank page when logging in
How can I change the email address on the account?
I forgot my password. What do I do now?
How can I cancel or delete my TokBox Account?
Pricing and Billing
Why is the pricing for relayed and routed sessions the same?
What recording capabilities does OpenTok offer? How do I estimate pricing?
What is Interactive Broadcast and Live Streaming? How do I calculate pricing?
What is SIP Interconnect? How can I calculate pricing?
How do Credit Based Trials work?
How do I estimate my OpenTok monthly usage?
See all 10 articles
FAQ
How do I implement voice only calls?
How to get HD resolution recordings and live streaming in Tokbox sessions
TokBox for Zendesk FAQ
Archiving FAQ
TokBox Scalable Video (Simulcast) FAQ
Why is the compiled Cocoa POD file large? Github has file size limits
See all 17 articles
Security
EU General Data Protection Regulation (GDPR)
What type of security and encryption does the OpenTok Platform provide?
What are the implication of encryption on my app?
Troubleshooting
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Getting error while creating session using OpenTok .Net SDK
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Issue: Subscriber failing after some seconds
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Help: My OpenTok Archives Won’t Upload to S3!
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Mobile Resolution/FPS Adjustments Best Practices
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How should I decide what resolution to use when publishing on a mobile device? Should I use HD resolution?
Troubleshooting Screen Sharing Issues in Google Chrome
See all 28 articles
TokBox Versioning Policy
What browsers versions are supported?
What versions of the OpenTok Client SDKs are currently supported?
What versions of the OpenTok client SDKs can interoperate?
Features
AES-256
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What is the AES-256?
Does it work on all OpenTok clients?
Can it be used for Relayed and Routed sessions?
Archiving
Composed archive codecs and attributes
How does archiving work and how can I configure it?
What are the limitations of the archiving functionality?
China Relay
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What is China Relay?
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Why is China relay necessary?
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Does China relay guarantee connectivity for Chinese consumers?
How do I know if China Relay is enabled?
How does China relay work?
Is China relay available to all TokBox customers?
See all 10 articles
HIPAA Compliance
What is HIPAA?
Why is HIPAA relevant when building a healthcare application?
Can I build a HIPAA compliant application using OpenTok?
How does TokBox ensure secure transmission of PHI?
Does TokBox store PHI?
How can I use archiving as part of a HIPAA compliant application?
See all 7 articles
iOS Support
What devices does OpenTok iOS SDK support?
Where can I see the sample code for OpenTok iOS SDK?
Reconnection and Network Migration on Mobile Devices
Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs
Managing Audio Sessions in iOS with OpenTok
Android Support
What devices does OpenTok Android SDK support?
Where can I see the sample code for OpenTok Android SDK?
How many participants can join an Android session?
Windows SDK
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What Windows versions are supported?
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What is the Windows SDK?
ClickOnce fails with the Windows SDK
Common issues encountered in Windows SDK
Do you support USB cameras?
Is there a C API available for the SDK?
See all 11 articles
Session Monitoring
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What is Session Monitoring?
How can I test that my application server is working?
What if my application server goes down?
Do you guarantee event delivery?
Is it real-time?
What can it be used for?
Embeds
TokBox for Slack
Embeds not supported on Wix on Chrome 64+
Embeds FAQ
