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General
FAQ
- Which browsers does OpenTok support?
- What versions of Internet Explorer are supported by the OpenTok IE Plugin?
- Does OpenTok work on mobile devices / iPads?
- Can I open an OpenTok application that is built for Web browsers using my smartphone's browser?
- What is the difference between a Routed vs Relayed Session?
- What are the pros and cons of using a Routed Session?
Getting Started
Technical Specifications
Account Management
- I can’t access the forgot password instructions because I forgot my password and I don’t have access to the email account used to register. What should I do?
- How can I change the email address on the account?
- How do I sign up for an OpenTok account?
- I forgot my password. What do I do now?
- How can I delete my TokBox Account?
Troubleshooting
- General TroubleShooting Steps
- My javascript app isn't responding. What can I do?
- How do I know if I have gone into Audio Only Fallback mode?
- How do I properly resubscribe to video when the network causes a connection to fail over to audio only?
- Why is OpenTok not working properly in Internet Explorer?
- What can I do to resolve echo problems?
Security
Billing
- Do I need a credit card on file to use OpenTok?
- What features of OpenTok can I use during my trial?
- When does my billing cycle begin?
- What credit cards do you accept?
- How do I add or update my credit card?
- How often will I be charged?
Pricing
- What is included in my 30-day free trial?
- Can I push my OpenTok-powered app to production/live during trial?
- How do I estimate my OpenTok monthly usage?
- How can I tell whether my P2P video sessions use OpenTOK TURN servers or not?
- What if I want to go live during my 30 day trial period?
- Can I pay by invoice instead of by credit card?
HIPAA Compliance
- Can OpenTok applications be compliant with US Federal HIPAA requirements?
- What requirements does HIPAA impose on digital real-time communications?
- Does HIPAA require me to sign a business associate agreement with TokBox?
- Is application-level messaging information sent via OpenTok's Signaling API's secure?