What can I do to resolve echo problems?

Echo that a user experiences is determined by the hardware(speaker and microphone) and the browser(chrome/firefox). 

Some of the reasons that a user might experience echo issues are - 

1) There are two publishers in the same physical room or

2) Two publishers publishing from the same machine.

 

Below is a list of things that the user could try to reduce echo  

1) Reduce the volume of speakers

2) Reduce sensitivity of microphone. This will require a change in settings

3) Use Headphones

To determine the cause of echo, users could try the following techniques - 

1) Join the session from a different computer. If the echo has reduced, then we know that there is an issue with the hardware.

2) Join a different chat room. If the echo has reduced, then we know that there is an issue with this particular chat room caused by a different user. In this case, selective muting (muting people who are not talking) can help. 

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