General TroubleShooting Steps

  • Make sure you have the right ports open. You can check this by running our "Connectivity Doctor"
  • Make sure you are using the latest version of Chrome or FireFox
  • If you have an issue with your camera, check if the camera works on a different browser. For instance, if you are using Firefox check if it works with Chrome instead.
  • Make sure that the right camera is selected
  • Does the camera work in a google’s webrtc demo:
  • Does the camera work in Skype or Photobooth
  • Run a bandwidth test at Make sure that the bandwidth is over 350kbps upload and download






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