Can See Subscriber but Can’t Hear Them

Symptom

I can see the subscriber but I can't hear their audio.

Applies To

  • Video API
  • Audio Quality

Resolution

  1. Make sure that your volume is not set to zero. Try increasing your volume.
  2. Make sure that the publisher's microphone is working. The publisher can test their microphone by going to a site that requires audio.
  3. When allowing permissions in your browser, make sure the right microphone is selected.
  4. If the above steps do not help restart your browser or computer.
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