What happens to the callback events if my application server goes down?

Question

If my application server goes down, will the callback events be retried?

Applies To

  • Vonage Video API 
  • Session Monitoring

Answer

We will retry 4 times for each event that we fail to deliver to the application server. If the platform detects 50 delivery failures within a 30 minutes time frame, the event forwarding will be disabled. A notification email is sent to the customer. To re-enable event forwarding, the callback URL must be configured again via the Vonage Video API account Portal.

Additional Information

To configure session monitoring, please refer to our article How to configure the Session Monitoring Callbacks

Have more questions? Submit a request