Embeds FAQ

The Embed feature allows you to quickly add video chat to your site without coding. It's designed to be easy to deploy and use. First time users generally have questions about environment requirements and functionality. 

Below are the mostly commonly asked questions new users have when deploying embeds for the first time. Official documentation for the embed feature is here

Can I modify the UI?

No, you can't modify the JavaScript or to change the UI of the embed. For example, you can't change the default text on the button to start the chat or to hide/display elements. 

When should I use an embed?

You use an embed when you have a hosted site for your business or company using Zoho sites, Squarespace, or other hosting service like GoDaddy and want to enable video chat without coding. 

Can I change the resolution of an embed?

You cannot change the resolution programmatically. The video window will resize appropriately as the window grows or shrinks. The maximum supported resolution is 720p.

Can I create multiple rooms with embeds?

Yes, you can. Refer to documentation to learn how you can pass in programmatically a room parameter to create a new room using the embed code.

Why do I need to support HTTPS to use the embed in Chrome?

For security reasons, Google stopped supporting HTTP sites in Chrome as they were deemed unsafe. Thus, you have to have a security certificate associated with your site and then you must access your site using HTTPS to use embeds. This is not a limitation created by TokBox.

Can I use features like text chat and screen sharing in embeds?

Features such as archiving, screen sharing, and text chat are not supported yet.

Which platforms support embeds?

Video Chat Embeds can currently be integrated into websites built with any of the following platforms:

  • Wordpress hosted account (paid)
  • Squarespace
  • Zoho Sites

The following platforms are currently not compatible with embeds:

  • Wordpress free account
  • Weebly
  • Wix

Additionally, embeds will not work properly with the following online code editors:

  • Codepen.io
  • JSFiddle
  • JSBin 

How do I make the embed work in WordPress?

You can use CSS to make the Embed work in WordPress, or you can install an add-on that supports iFrames. For more information about CSS, visit https://www.w3schools.com/css/css_align.asp 



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