Common issues encountered in Windows SDK


  • The Windows application runs on the development PC but not on a test PC

Ensure that the Visual C++ Redistributable for Visual Studio 2015 is installed on the test PC. We recommend installing both the x86 version and the x64 version on the machine. When using an installer, add both the the x86 version and the x64 version as installer packages.

  • Media Foundation DLLs not available on all versions of Windows

  • USB camera not detected/functioning 

We use a blacklist of USB cameras from Google Chrome. If the USB camera is on that list then it will be filtered out by the SDK.

Have more questions? Submit a request