Unable to Initiate SIP Call from Playground

Symptom

When trying to make a SIP call in Playground, you get an error "Failed to dial endpoint". 

Screen_Shot_2021-10-18_at_5.46.32_PM.png

Applies To

  • SIP Interconnect
  • Playground
  • Video API

Resolution

Check the required SIP URI field and confirm that you have the correct field format and value.

The SIP URI format is sip:<user>@<host> where the user is the phone number and the host is the SIP domain. 

For example sip:12345678900@sip.nexmo.com

Screen_Shot_2021-11-08_at_4.35.10_PM.png

Cause

Playground is unable to dial the SIP call due to the incorrect format of the SIP URI.

Additional Information

For more information, see How to use SIP Interconnect in Playground.

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