Sign up
|
Log in
Products
OPENTOK PLATFORM
Live Video API
Interactive Broadcast API
Video Chat Embeds
SOLUTIONS
Interactive Broadcast
PARTNERS
Partner Program
Hire a Partner
Pricing
Overview
Resources
Customer Stories
Webinars
White Papers
Blog
Industries
Developers
OVERVIEW
Client SDKs
Server SDKs
Developer Guides
Core Concepts
Tutorials
Tools
Components
Beta Programs
Security
Requirements
Help
Contact Sales
My Requests
Vonage Video API Support
General
General
Tools
Unknown VideoCodec shown in session inspector.
Save icon is not visible for some users in Inspector tool
What you can do with Video API Playground?
What are the key features of the Vonage Video API Playground tool?
Getting Started
How can I get started with Vonage Video API?
How to customize layout in OpenTok.js?
How to Access the Live Chat with Support Agent
Advanced Insights Best Practices
Calculating Usage for Billing Purpose with Session Monitoring
How do I add screen sharing to my app?
See all 15 articles
Networking
What are the Vonage Video API network connectivity requirements?
What is the minimum bandwidth requirement to use the Vonage Video API?
UDP Port Range on Vonage Video
What should I do if a session is disconnected?
Custom Video Source Flickering for Subscribers
Install and Configure a Test Proxy Server in AWS
See all 15 articles
Technical Specifications
JS SDK RumorSocket Disconnect Errors
What resolution should I use when publishing on a mobile device?
Authenticating Callback Events
Can I use an external camera on Android and iOS devices for video sessions?
How many participants are supported in a session?
Can I use the iframe video chat embed tag on Safari?
See all 11 articles
Account Management
Vonage Video API Incident Handling
Can I access my Vonage Video API account and the Support site using the same login information?
How do I generate a session ID using the project dashboard
How to obtain my account-level API key and API secret
How do I change the preferred video codec for my API Key ?
How to Add Users, Remove Users and Manage User Permissions?
See all 17 articles
Pricing and Billing
Why does my monthly invoice show a different value than Insights Dashboard?
Will you attempt to charge my card again if the payment fails?
How to estimate my Video API Monthly charges in Participant Pricing Model (PPM)?
How does participant-based video pricing work?
Why is the pricing for relayed and routed sessions the same?
What recording capabilities does Vonage Video API offer?
See all 14 articles
FAQ
What is Opus DTX?
What does OT.checkSystemRequirements() check?
How can I end a session for all participants?
Can I set the Audio Output device when using the Vonage Video API in Javascript
Does IPv6 affect the Vonage Video API?
Acoustic Echo Cancellation Support in Vonage Video API SDK
See all 25 articles
Security
How can I get a Vonage SOC Type II Report for Video?
Where are the Media Encryption Keys created?
Which TLS Cipher Suites are supported with the Vonage Video API?
EU General Data Protection Regulation (GDPR)
What are the implications of encryption on my app?
What security features does Vonage Video API implement?
Troubleshooting
Subscriber Unable to Connect Due to Network Error after a Few Seconds
OpenTok Archives Won’t Upload to S3
Best Practices When Adjusting Mobile Resolution and Frames Per Second
Subscriber and Publisher Errors Related to Deprecated Support for Plan B
iOS 15+ connection problems with the Safari browser
User Has Unrestricted Frame Rate for User X’s Publisher Stream ID
See all 38 articles
Vonage Video API Versioning Policy
What browser versions are compatible with the Vonage Video API?
What versions of the Vonage Video Client SDKs are currently supported?
Which versions of the Vonage Video client SDKs can interoperate?
