General

Getting Started

• How can I get started with OpenTok?
• How to configure the SIP Monitoring Callbacks
• Advanced Insights Best Practices
• Key features of Playground tool
• How do I add screen sharing to my app?
• How can I quickly build a prototype?

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Networking

• What are the Vonage Video API network connectivity requirements?
• What is the minimum bandwidth requirement to use the Vonage Video API?
• UDP Port Range on Vonage Video
• What to do if a session is disconnected?
• How to install and configure a test Proxy Server in AWS
• Some users in UAE cannot connect reliably

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Technical Specifications

• JS SDK: RumorSocket Disconnect Errors
• What resolution should I use when publishing on a mobile device?
• Can I use an external camera on Android and iOS devices for video sessions?
• How many participants are supported in a session?
• Where are Vonage Video API data centers located?
• Do you support HTTPS?

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Account Management

• TokBox Incident Handling
• Can I access my Vonage Video API account and the Support site using the same login information?
• How do I reset my Vonage Video API Support site password?
• How do I change the API Secret for my Vonage Video API project?
• Blank page when logging in
• How can I change the email address on the account?

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Pricing and Billing

• Vonage Video API Payment Failure
• How to estimate my Video API Monthly charges in Participant Pricing Model (PPM)?
• How does participant-based video pricing work?
• Why is the pricing for relayed and routed sessions the same?
• What recording capabilities does OpenTok offer? How do I estimate pricing?
• What is Interactive Broadcast and Live Streaming? How do I calculate pricing?

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FAQ

• AEC Support in Vonage Video API SDK
• Why does opentok-network-test-js create a cookie during a network test?
• Vonage Video API Support for Plan B and Unified Plan Session Discovery Protocol
• How can I implement a ringing or calling application with Vonage Video API?
• How do I implement voice only calls?
• How to get HD resolution recordings and live streaming in Tokbox sessions

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Security

• Supported TLS Cipher Suites
• EU General Data Protection Regulation (GDPR)
• What are the implication of encryption on my app?
• What security features does Vonage Video API implement?

Troubleshooting

• Getting error while creating session using OpenTok .Net SDK
• Issue: Subscriber failing after some seconds
• OpenTok Archives Won’t Upload to S3
• Mobile Resolution/FPS Adjustments Best Practices
• Camara still in use after session disconnect on Android
• Troubleshooting Invalid JWT When Creating a Video Session using REST API

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TokBox Versioning Policy

• What browser versions are compatible with the Vonage Video API?
• What versions of the OpenTok Client SDKs are currently supported?
• What versions of the OpenTok client SDKs can interoperate?